Course Introduction

This course is designed for the ITIL® Foundation certificate holders in IT service Management to gain appropriate knowledge and skills which are required to implement the concepts covered during the course practically.

ITIL® Service Lifecycle-Continual Service Improvement course is one of the five lifecycle courses that fits into the intermediate stream for ITIL® certification.

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    Getting a certification always increases your value and helps in getting a hike in salary

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    Take Industry recognised ITIL and ITIL Continual Service Improvement courses delivered by Highly Experienced Windows Instructors

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    Enhance your productivity at work and fast track your career

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    Fulfillment of training requirements, Proof of professional achievement and Opportunity of career advancement Training course

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    This ITIL and IT Service Management course include course material, manuals, Exams and certificates

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    Guaranteed lowest price in the industry


Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge

Vital Prerequisites:

The acceptable forms of the above mentioned pre-requisites are:

  • A copy of examination certificate of the candidate
  • Or candidate must confirm the entry in AXELOS candidate register. Candidate has to provide the full SCR number.
  • Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.
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Target Audience

  • Individuals who wish to have a practical understanding of ITIL® Continual Service Improvement phase of the ITIL® core lifecycle
  • Individuals who want to enhance the quality of IT service provision within an organisation.
  • Those who are seeking the ITIL® Expert in IT Service Management and this qualification is one of the prerequisites
  • IT professionals who want to enter in Continual Service Improvement environment and also want to have an in-depth understanding of the processes, functions and activities involved in it.
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Course Information


  • 90 minutes duration
  • 8 multiple choice scenario based questions
  • 70% is the passing percentage



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