Course Introduction

ITIL® Service Lifecycle- Managing across the Lifecycle course helps delegates to support an organisation’s service delivery by bridging the service lifecycle stages. It is a demonstration of the values of one combined service management practice learned by the delegates in contrast to separate subject areas. This is the final module in the Service Lifecycle that led to ITIL® Expert in Service Management certification.

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    Delegates will understand concepts of the ITIL service lifecycle

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    Improve aspects of communication and stakeholder management

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    Scale down IT services and associated process and activities

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    To bring together various IT service management

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    Lowest Course price globally

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    Certified trainers with ample experience

Prerequisites

Candidates must have one of the following documents:

  •  ITIL® v3 or 2011 Foundation
  •  ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites

The delegate must have the following:

  •  A copy of examination certificate of the candidate
  •  Confirmed entry in the AXELOS candidate register. Candidate has to provide the full SCR number.
  •  Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  •  Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  •  If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.
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Target Audience

  • Individuals who want to have a magement level understanding of the ITIL® service lifecycle in detail and want to improve the quality of IT service within an organisation.
  • Individuals who are seeking for the ITIL® Expert in IT Service Management Certificate, for which this qualification is compulsory.
  • Professionals who are looking forward to have a progressive understanding towards the ITIL® Master in IT Service Management, for which the ITIL® Expert in IT Service Management certificate is a precondition.
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Course Information

Examination:

  • Duration-2 Hours
  • Case study based questions (which is also utilised during the course study)
  • 10 multiple choice and scenario based questions.
  • 70% is the passing percentage.

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