Information Technology Infrastructure Library (ITIL®) includes a set of policies for IT service management focusing on aligning IT services with the needs of business. ITIL® Foundation is an entry level exam for ITIL® and offers an awareness of Key elements and concepts used in the ITIL® service lifecycle.
Candidates are recommended to go through an overview on the introductory part of ITIL® as it will beneficial during the course.
This course is designed for the individuals such as IT professionals, Customers, and Users who are involved in the provision or receipt of IT Services.
ITIL® Foundation course gives you a general awareness on the key elements, concepts and terminologies used in the lifecycle of ITIL® service, including the links between Lifecycle stages, the processes used and their contribution to serve management practices. It also includes the link and processes between lifecycle stages.