Course Introduction

ITIL® Practitioner training is accredited by the PeopleCert and provides in-depth knowledge regarding latest ITIL® Practitioner guidance on how to start to adopt or adapt ITIL® best practice successfully in your organisation to achieve desired goals.

This course will help delegates to learn how to implement and improve the service management practices within the organisation. ITIL® Practitioner requires delegates to consider various aspects of improvement approaches.

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    Adopt ITIL Best Practice methodology in an organisation

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    Enhance service management practices within the organisation

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    Understand subjects using case studies included in the training

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    Identify the techniques to implement the concepts learned in ITIL Foundation

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Those who want to attend this course, must have attended ITIL® Foundation course. Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are:

A copy of the candidate’s examination certificate

Confirmed entry in the AXELOS Successful Candidate Register. Candidate will be required to provide the full SCR number (registration/candidate number located on the certificate).

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Delegates will learn how to

  • Delegates will be able to use IT service management concepts for continual service improvement.
  • Participants can apply organisational change management for supporting continual service improvement.
  • Candidates will be able to improve service by effective communication.
  • One can apply CSI approach for managing improvements in a given organisational context.
  • Learn to use various measurement techniques for continual service management.
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Target Audience

The course is designed for the individuals who are holding ITIL® Foundation qualification certificate or above. ITIL® experts and ITIL® intermediate qualified can also choose the course.

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Course Information

Best Practice Training’s ITIL® Practitioner course is ideal for most of the service managers as it focuses on the practical application of the principles and concepts as well as gives reasonable time for assignments or exercises to aid understanding.

With this course, you can have a great opportunity to develop your service management career.

This course enables one to gain the essential skills & knowledge to apply ITIL® in one’s organisation. The course will be delivered by accredited trainers and industry leading experts who have extensive experience of using ITIL®. The course includes case studies and accelerated learning techniques for having a clear picture of the concepts.



  • 2 hours and 15 minutes duration
  • Scenario based multiple choice 40 questions
  • ITIL® official practitioner guidance manual can be used for reference
  • 70% is the passing percentage

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