ITIL® Service Lifecycle-Service Operation course is intended to provide you with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle. This course is one of the five lifecycle courses that fits into the intermediate stream for ITIL® certification. After the course, you will be able to test and validate your knowledge in the associated exam and certification.
Candidates must possess one of the following documents:
Below are the acceptable forms of above-mentioned pre-requisites:
Proof of identification:
BCS Reasonable Adjustments Policy:
BCS allows extra time for candidates with a physical disability or whose language differ from the examination paper. More Details are provided in the BCS Reasonable Adjustments Policy available on BCS website.
ITIL® is a source of good practice in service management. ITIL® is used by many organisations for establishing and improving proficiencies in service management. Service Management is defined as a set of specialised organisational capabilities to provide value to customers in the form of services.
The proficiencies gradually will start taking the form of processes and functions to manage services over a lifecycle. This also includes specifications in strategy, designing, transitioning, operations and constant development. These capabilities represent a service organisation’s capacity and confidence for action. Without capabilities, a service organisation is merely a bundle of resources that has low customer value.