Course Introduction

ITIL® Service Lifecycle-Service Operation course is one of the five lifecycle courses that fit into the intermediate stream for ITIL® certification. It is the module contributing to the ITIL Experts in IT Service Management.

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The candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Essential Prerequisites

  • A copy of examination certificate of the candidate
  • You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number.
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.


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Target Audience

  • Delegates who have attained the ITIL® Foundation certificate and wish to advance to higher level of ITIL® certifications.
  • Individuals who want to enhance the quality of IT service within an organisation.
  • Individuals who require an understanding of Service Operation in detail.
  • Those who are involved in the ongoing management or coordination of operational activities within the Service Lifecycle.
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Course Information

ITIL® Service Lifecycle- Service Operations certification is aimed at people who are involved with the management and control of Service Operation. However, it doesn’t cover the details of the process in depth.


  • 8 multiple choice questions
  • 90 minutes duration.
  • 70% is the passing percentage




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