Lean Six Sigma Yellow Belt Online Training Course

Lean Six Sigma Overview

• Lean Six Sigma as a Management philosophy
• Roles in Lean Six Sigma
• Steps of Lean Six Sigma
• Six Sigma metric
• Effective teamwork
• The Swan Hotel Case Study

Define Phase

• Problem Statements and goals
• The Voice of the Customer (VOC)
• Kano
• Critical to Quality
• Lean Six Sigma Projects

Measure Phase

• Introduction and measurement challenges
• Process Performance Baseline
• Process Mapping
• Value Stream Mapping

Analyse Phase

• Exploratory Data Analysis (visual)
• Value Analysis
• Types of waste
• The 5 Why’s of Root Cause Analysis and the Ishikawa diagrams

Improve Phase

• Selecting Improvement Solutions
• Ease & Effect matrix
• Risk Management - FMEA (overview)

Control Phase

• Maintaining improvement
• Ongoing process measurement
• Statistical Process Control (SPC) - overview

Conclusions

• Example of Yellow Belt improvement
• Case Study (Financial Services)