Course Introduction

The IT Service Capability Release, Control & Validation course is intended to enable the holders of the ITIL® Foundation certificate in IT service Management for acquiring the skills which are required to start the practical application of the concepts that are covered in this course. The course is one of the four courses fitting into the capability stream for ITIL Certification.

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    Delivered by highly experienced and expert ITIL instructors with official course materials, exam and certificate

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    Our all ITIL courses are accredited by PeopleCert

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    Learn with us and become an ITIL Capability Expert

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    We offer best price and services along with fulfilling the requirements during the ITIL course

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    Enhance practical knowledge on design and implementation for future projects

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    Get involved in operational-level process activities

What’s included

BPT offers more benefits. Here is what's included with this course:


Exam(s) included


Key Learning Points




Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites

The delegate must have the following:

  • A copy of examination certificate of the candidate
  • Or candidate must confirm entry in the AXELOS candidate register. Candidate has to provide the full SCR number.
  • Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case the pre-requisites were taken with PeopleCert, just inform Best Practice Training about this before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.
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Delegates will learn how to

By the end of the course the delegates will have learnt about:

  • Define the significance of ITIL® Release, Control and Validation to improve the quality of organisational services
  • Recognise the way the processes in ITIL® Release, Control and Validation communicate with other phases of the Service Lifecycle
  • Understand the dimensions of ITIL® Release, Control and Validation for more useful work
  • List out the risks and challenges that form a part of the ITIL® Release, Control and Validation


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Target Audience

  • Individuals who wish to have a practical understanding of the release, control and validation process.
  • Individuals who want to enhance the quality of IT service within an organisation.
  • Those who have attained the ITIL® Foundation and wanted to advance to higher level ITIL® Certifications.
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Course Information

The core teachings of Service Transition provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.


  • Multiple choice scenario based 8 questions
  • 90 minutes duration
  • 70% is the passing percentage


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