Course Introduction

This course is designed for the ITIL® Foundation certificate holders in IT service Management to gain appropriate knowledge and skills which are required to implement the concepts covered during the course practically.

The ITIL® Service Lifecycle-Continual Service Improvement course is one of the five lifecycle courses that fits into the intermediate stream for the ITIL certification.

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    Get immersed in the overall concepts, processes, and methods associated with continual service improvement phase of the service lifecycle

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    Manage and control the activities and techniques within the CSI stage

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    Learn how to measure CSI performance

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    Get course completion certification at the end of the course

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    Our ITIL courses are accredited by BCS

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    We offer our clients special offers and services along with fulfilling the requirements during the ITIL course

What’s included

BPT offers more benefits. Here is what's included with this course:


Exam(s) included


Key Learning Points




Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge

Vital Prerequisites:

The acceptable forms of the above mentioned pre-requisites are:

  • A copy of examination certificate of the candidate
  • Or candidate must confirm the entry in AXELOS candidate register. Candidate has to provide the full SCR number.
  • Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with BCS, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the BCS.

BCS Reasonable Adjustments Policy:

BCS allows extra time for candidates with a physical disability or whose language differ from the examination paper. More Details are provided in the BCS Reasonable Adjustments Policy available on BCS website.

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Target Audience

  • Individuals who wish to have a practical understanding of ITIL® Continual Service Improvement phase of the ITIL® core lifecycle
  • Individuals who want to enhance the quality of IT service provision within an organisation.
  • Those who are seeking the ITIL® Expert in IT Service Management and this qualification is one of the prerequisites
  • IT professionals who want to enter in Continual Service Improvement environment and also want to have an in-depth understanding of the processes, functions and activities involved in it.
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Course Information


  • 90 minutes duration
  • 8 multiple choice scenario based questions
  • 70% is the passing percentage





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