The professional IT Service Capability - Planning, Protection and Optimization course is intended to enable the holders of the ITIL® Foundation certificate in IT service Management for acquiring the skills needed to start the practical application of the concepts that are covered in this ITIL course.
BPT offers more benefits. Here is what's included with this course:
Candidates must possess of the following documents:
Acceptable forms of the above mentioned pre-requites are:
Delegates will learn how to
The delegates during the course learn about:
ITIL® Service Capability- Planning, Protection and Optimization course provides guidance on managing changes along with risks and quality while ensuring IT operations can manage those changes within the context of the ICT infrastructure.
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