Course Introduction

ITIL® Service Lifecycle-Service Operation course is one of the five lifecycle courses that fit into the intermediate stream for ITIL® certification. It is the module contributing to the ITIL Experts in IT Service Management.

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What’s included

BPT offers more benefits. Here is what's included with this course:

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Exam(s) included

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Key Learning Points

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Certificate

Prerequisites

The candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Essential Prerequisites

  • A copy of examination certificate of the candidate
  • You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number.
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with BCS, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the BCS.

BCS Reasonable Adjustments Policy:

BCS allows extra time for candidates with a physical disability or whose language differ from the examination paper. More Details are provided in the BCS Reasonable Adjustments Policy available on BCS website.



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Target Audience

  • Delegates who have attained the ITIL® Foundation certificate and wish to advance to higher level of ITIL® certifications.
  • Individuals who want to enhance the quality of IT service within an organisation.
  • Individual who require an understanding of Service Operation in detail.
  • Those who are involved in the ongoing management or coordination of operational activities within the Service Lifecycle.
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Course Information

ITIL® Service Lifecycle- Service Operations certification is aimed at people who are involved with the management and control of Service Operation. However, it doesn’t cover the details of the process in depth.

Examination:

  • 8 multiple choice questions
  • 90 minutes duration.
  • 70% is the passing percentage

 

ITIL® Service Lifecycle - Service Operation Schedules

Course Name Duration Dates Price
ITIL® Service Lifecycle - Service Operation 3 Days Maidstone
04-12-2017 £2595.00
ITIL® Service Lifecycle - Service Operation 3 Days Milton Keynes
30-10-2017 £2595.00
ITIL® Service Lifecycle - Service Operation 3 Days Newcastle
02-10-2017 £2595.00
ITIL® Service Lifecycle - Service Operation 3 Days Newcastle
11-12-2017 £2595.00
ITIL® Service Lifecycle - Service Operation 3 Days Norwich
20-11-2017 £2595.00
ITIL® Service Lifecycle - Service Operation 3 Days Nottingham
04-12-2017 £2595.00
ITIL® Service Lifecycle - Service Operation 3 Days Oxford
07-08-2017 £2595.00
ITIL® Service Lifecycle - Service Operation 3 Days Oxford
04-09-2017 £2595.00
ITIL® Service Lifecycle - Service Operation 3 Days Oxford
02-10-2017 £2595.00
ITIL® Service Lifecycle - Service Operation 3 Days Oxford
06-11-2017 £2595.00
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