Information Technology Infrastructure Library (ITIL®) includes a set of policies for IT service management focusing on aligning IT services with the needs of business. ITIL® Foundation is an entry level exam for ITIL® and offers an awareness of Key elements and concepts used in the ITIL® service lifecycle.
BPT offers more benefits. Here is what's included with this course:
Candidates are recommended to go through an overview on the introductory part of ITIL® as it will beneficial during the course.
Delegates will learn how to
The delegates by the end of this course will have learnt about:
This course is designed for the individuals such as IT professionals, Customers, and Users who are involved in the provision or receipt of IT Services.
ITIL® Foundation course gives you a general awareness on the key elements, concepts and terminologies used in the lifecycle of ITIL® service, including the links between Lifecycle stages, the processes used and their contribution to serve management practices. It also includes the link and processes between lifecycle stages.
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