Course Introduction

ITIL® Service Lifecycle-Service Operation course is intended to provide you with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle. This course is one of the five lifecycle courses that fits into the intermediate stream for ITIL® certification. After the course, you will be able to test and validate your knowledge in the associated exam and certification.

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    Understand the methods of service strategy

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    Identifies factors of risk

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    Defines the technology behind strategy

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    knowledge of service strategy laws

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    Produces high income candidate

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    Certified trainers in ITIL

What’s included

BPT offers more benefits. Here is what's included with this course:






Tutor Support


Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites:

Below are the acceptabe forms of above mentioned pre-requisites:

  • A copy of examination certificate of the candidate
  • You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number. 
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training about this before the exam event.


Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.
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Delegates will learn how to

  • Understand the Introduction to Service Strategy
  • Implement the Service Strategy processes
  • Understand the organizing for Service Strategy
  • Understand the Service Strategy principles
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Target Audience

  • Delegates who have achieved the ITIL® Foundation certificate and looking forward to advance to higher level of ITIL® certifications.
  • Individuals wanting to understand the Service Strategy processes to improve the quality of IT service within an organisation.
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Course Information

ITIL® is a source of good practice in service management. ITIL® is used by many organisations for establishing and improving proficiencies in service management. Service Management is defined as a set of specialised organisational capabilities to provide value to customers in the form of services.

The proficiencies gradually will start taking the form of processes and functions to manage services over a lifecycle. This also includes specifications in strategy, designing, transitioning, operations and constant development. These capabilities represent a service organisation’s capacity and confidence for action. Without capabilities, a service organisation is merely a bundle of resources that has low customer value.


  • Multiple choice scenario-based 8 questions
  • 90 minutes duration
  • 70% is the passing percentage


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