Course Introduction

Achieving Customer Service Excellence is the extended mechanism and can be attained with continuous efforts and teamwork only. Customer Service Excellence training is designed to provide delegates with the professional communication skills and knowledge required to create a base for continuous improvement of the business. The course enables the delegates to deliver world-class customer service excellence in their organisations by implementing best practices. Best Practice Training has a team of certified and experienced professionals who help the candidates in developing their skills. We provide a flexible mode of training such as online, classroom and onsite training programs. Our help and support team is always available to handle the queries of the candidates.

Customer Service Excellence

Customer Service Excellence targets to bring professional and high-level services within the reach of organisation's customers. The customers are made to realize that they are not only being offered what they need but they are getting something more than that. This is done by communicating properly with the customers, listening and replying to them in a very calm way and taking their feedback regarding the organisation's products and the way the employees of the organisation have interacted with the customer.

Course Content

What is Customer Service?

  • Define Customers
  • Introduction to Customer Service
  • Quality Service
  • Advantages of effective customer service

Categorise Customers

  • Internal Customers
  • External Customers
  • Customer needs

Know about customer needs

  • Identify the type of customers
  • Know how to fulfil their expectations?
  • How to do than they expect?
  • Exercises based on foremost impression

Introduction to Communication

  • What is communication?
  • What are barriers to communication?
  • Ways to eliminate barriers to communication?

Telephone Techniques

  • Which techniques are useful in telephonic conversations?
  • What are the benefits and limitations of telephonic conversation?
  • Exercises based on telephonic messages

What is Conflict Management?

  • Major causes of conflict
  • Different levels of conflict
  • How to handle conflict efficiently?
  • Prevent or resolve conflict

Dealing with challenges

  • Handling difficult conditions
  • Assertiveness and Compromise

Solutions for customer Problem

  • Define seven steps to solve customer issue
  • Problem Situations

Eliminating problems of Customer

  • Examine and Analysis tools
  • Critical Assessment
  • Informal Surveys
  • Focus Groups
  • Techniques for Nominal Group
  • Causes and effects or Root Cause
  • Brainstorming
  • Benchmarking

Performing your duty

  • improve and measure relationships
  • The Likeability factor
  • Feeling powerful in their place
  • Exercise-based on positive language

What's Included

Tutor Support

Tutor Support

Certificate

Certificate

Refreshment

Refreshment

Prerequisites

Customer Service Excellence course doesn’t have any prerequisites. Anyone who has the urge to provide quality services to the customers can attend this course. However, having a basic understanding of public interaction can be useful.

Target Audience

Customer Service Excellence course is designed for those individuals who have passion for delivering quality services. This course is best suited for the following audience:

  • Customer Service Representatives
  • Technical and support personnel
  • Field Service Representative
  • Account Managers
  • Credit and Billing Specialists
  • Business Owners

Delegates Will Learn How To

Upon successful completion of the course the candidates will be able to:

  • Identify the expectations of the customers
  • Deliver quality services in shorter period
  • Make customers satisfy with your product or service
  • Handle difficult situations more effectively
  • Enhance relationships with your customers and organisation
  • Find solutions to customer’s problems
  • Deal with difficult situations
  • Focus on customer service excellence

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

Customer Service Excellence Training Calender

Filters

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Key Points

Duration: 1 Days*

Tutor Support

Certificate

Refreshment

course-virtual

Edinburgh

Best Selling Course in Edinburgh

Fri

29

Oct

2021

£995

Duration: 1 Days

course-virtual

London

Best Selling Course in London

Fri

05

Nov

2021

£995

Duration: 1 Days

course-virtual

Cardiff

Best Selling Course in Cardiff

Fri

12

Nov

2021

£995

Duration: 1 Days

course-virtual

Reading

Best Selling Course in Reading

Fri

12

Nov

2021

£995

Duration: 1 Days

course-virtual

Glasgow

Best Selling Course in Glasgow

Fri

19

Nov

2021

£995

Duration: 1 Days

course-virtual

Online Instructor-led(Virtual)

Best Selling Course

Fri

05

Nov

2021

£795

Duration: 1 Days

course-virtual

Online Instructor-led(Virtual)

Best Selling Course

Fri

19

Nov

2021

£795

Duration: 1 Days

course-virtual

Online Instructor-led(Virtual)

Best Selling Course

Fri

03

Dec

2021

£795

Duration: 1 Days

course-virtual

Online Instructor-led(Virtual)

Best Selling Course

Fri

17

Dec

2021

£795

Duration: 1 Days

Optional add-ons

6 Months Access - £109

Extend your access to match your schedule.

1 Year Access - £164

Give yourself as much time as you need to complete the course

Customer Service Excellence

hours

40 Hours (on average)

days

90 Days Access

administration

40 Hours (on average)

  • Course Price

    £325

  • add-ons Price

    £0

  • Sub-Total

    £325

foundation-call Enquire Now

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.

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Video Conferencing

We provide the best web conferencing platform(s) to facilitate our learners to enhance their communication with the instructor.

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Digital Whiteboards

Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.

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Instant Messaging

During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.

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Participation Controls

Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.

Features of Our Virtual Classroom Courses

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Upon finishing the course, you will get the completion certificate validating your learning.

Customer Service Excellence

£ 325 £ 275

Benefits of Attending Our Online Courses

We provide a variety of certification programmes or courses for individuals to master a skill set and pursue a full-time career in management, IT, or other domains through the online method to provide them with the convenience of learning. Our dedicated staff works tirelessly to assure the availability of courses with eminence quality that's not found anywhere with benefits like:

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Scalability and Consistency

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90 Days Access

Learn a New Skill From Onsite Training

Adaptable Courses

We provide onsite courses modified according to our client's organisational needs.

Cost-Effective Learning

Onsite training helps you to reduce travelling and venue expenses.

Learn in Familiar Surroundings

Training at your convenient place can be ideal for learning new skills.

Team Building Opportunity

Attending onsite training with your team can help to improve your team dynamics tremendously.

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