Course Introduction

This ITIL® Managing across the Lifecycle course helps delegates to support an organisation’s service delivery by bridging the service lifecycle stages. ITIL Training is a demonstration of the values of one combined service management practice learned by the delegates in contrast to separate subject areas. This is the final module in the Service Lifecycle that led to ITIL® Expert in Service Management certification.

ITIL® Managing Across the Lifecycle (MALC)

At Best Practice Training’s ITIL® Managing Across the Lifecycle Certification program, one will examine the interfaces and interactions between the processes or operations covered in the ITIL® Service Lifecycle. This course defines that the candidate can get the familiarity of dissimilar ITIL® areas in the service lifecycle into single service management strategy. We have certified and experienced instructors to deliver the course.


  • Duration-2 Hours
  • Case study based questions (which is also utilised during the course study)
  • 10 multiple choice and scenario based questions.
  • 70% is the passing percentage.

Course Content

ITIL® Service Lifecycle- Managing across the Lifecycle is a five-day course covers following topics:

  • Key concepts of the service lifecycle
  • Management of Communication and stakeholder
  • Integrate service management processes across the service lifecycle
  • Manage services across the service lifecycle
  • Governance and organisation
  • Measurement
  • Implementing and improving service management capability

What's Included

Exam(s) included

Exam(s) included

Key Learning Points

Key Learning Points




Candidates must have one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites

The delegate must have the following:

  • A copy of examination certificate of the candidate
  • Confirmed entry in the AXELOS candidate register. Candidate has to provide the full SCR number.
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

Target Audience

  • Individuals who want to have a magement level understanding of the ITIL® service lifecycle in detail and want to improve the quality of IT service within an organisation.
  • Individuals who are seeking for the ITIL® Expert in IT Service Management Certificate, for which this qualification is compulsory.
  • Professionals who are looking forward to have a progressive understanding towards the ITIL® Master in IT Service Management, for which the ITIL® Expert in IT Service Management certificate is a precondition.

Delegates Will Learn How To

  • During the course, the delegates will learn about various key concepts and terminologies of the ITIL® service lifecycle
  • Find out how to integrate and implement various IT Service Management Processes across the lifecycle
  • Discover metrics to measure IT services and its associated processes and activities in the organisation
  • To establish and achieve supremacy in a service management organisation

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Managing Across the Lifecycle (MALC) Training Calender



Key Points

Duration: 5 Days*

Exam(s) included

Key Learning Points


ITIL® Managing Across the Lifecycle (MALC)

Contact Us for Date and Price

Enquire Nowup-arrow

---- OR ----

Reach Us at +44 161 884 3134 or for more information.

ITIL® Managing Across the Lifecycle (MALC)

Contact us for Date and Price

Enquire up-arrow

---- OR ----

Reach Us at +44 161 884 3134 or for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® Managing Across the Lifecycle (MALC)


40 Hours (on average)


90 Days Access


40 Hours (on average)

  • Course Price


  • add-ons Price


  • Sub-Total


foundation-call Enquire Now

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.


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Video Conferencing

We provide the best web conferencing platform(s) to facilitate our learners to enhance their communication with the instructor.


Digital Whiteboards

Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.


Instant Messaging

During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.


Participation Controls

Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.

Features of Our Virtual Classroom Courses


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Upon finishing the course, you will get the completion certificate validating your learning.

ITIL® Managing Across the Lifecycle (MALC)

£ 1975 £ 1925

Benefits of Attending Our Online Courses

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