Course Introduction

Customer Service Delivery is a one-day course. This training will help candidates to enhance skills, to resolve conflicts. The candidates will get learn practical, simple and effective tools and models that will directly improve the service levels. By undergoing this training, participants can easily know where to place business.

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    Learn to Differentiate Between Different Types of Customer Behaviour

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    Make a Rapport with A Customer Instantly

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    Develop the Habit of Effective Listening and Understanding The Customer

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    Learn to be Responsible for Customer Satisfaction

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    Handle Challanging Customers

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    Get Certified from Experienced and Certified Instrunctors

What’s included

BPT offers more benefits. Here is what's included with this course:

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Tutor Support

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Certificate

Prerequisites

The course comes without any pre-requistes.

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Delegates will learn how to

The candidates will learn about:

  •  Classifying the good and bad customer service behavior
  •  Rapid formation of relations with customers
  •  Having positive attitude for problems
  •  Managing emotional responses in challenging discussions
  •  Managing customer’s emotional temperature
  •  Methods for control the conversation
  •  Effective questioning and listening methods to explain customer requirements and expectations
  •  Responsibility to attain customer satisfaction
  •  Transactional Analysis
  •  Handling challenging customers calmly and confidently

 

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Target Audience

The candidates who deal with the external or internal customers either by email or face-to- face.

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Course Information

Best Practice Training's Customer Service Delivery provides delegates with the knowledge and skills required to respond the ever-changing demand of the customers. It focuses on providing quality services to the customers, thereby, handling the customer's complaints in a professional manner. The course includes establishing effective service excellence behaviours, handling conflicts, active listening, dealing with challenging customers, recognising transactional analysis and much more. Our experienced trainer will help the candidates in understanding each and every concept associated with the subject by giving real-world examples. 

Southampton

Southampton

Southampton is the largest city, which is located in England. The city lies around 111 kilometres south-west of London and about 24 kilometres west north-west of Portsm... Learn More

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