Course Introduction

Customer Service Delivery is a one-day course. This training will help candidates to enhance skills, to resolve conflicts. The candidates will get learn practical, simple and effective tools and models that will directly improve the service levels. By undergoing this training, participants can easily know where to place business.

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    Learn to Differentiate Between Different Types of Customer Behaviour

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    Make a Rapport with A Customer Instantly

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    Develop the Habit of Effective Listening and Understanding The Customer

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    Learn to be Responsible for Customer Satisfaction

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    Handle Challanging Customers

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    Get Certified from Experienced and Certified Instrunctors

What’s included

BPT offers more benefits. Here is what's included with this course:

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Tutor Support

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Certificate

Delegates will learn how to

The candidates will learn about:

  •  Classifying the good and bad customer service behavior
  •  Rapid formation of relations with customers
  •  Having positive attitude for problems
  •  Managing emotional responses in challenging discussions
  •  Managing customer’s emotional temperature
  •  Methods for control the conversation
  •  Effective questioning and listening methods to explain customer requirements and expectations
  •  Responsibility to attain customer satisfaction
  •  Transactional Analysis
  •  Handling challenging customers calmly and confidently

 

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Target Audience

The candidates who deal with the external or internal customers either by email or face-to- face.

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Course Information

Southampton

Southampton

Our state of the art venue based in Southampton has the latest learning tools to help you enhance your skills as a professional proje... Learn More

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