Customer Service Delivery is a one-day course. This training will help candidates to enhance skills, to resolve conflicts. The candidates will get learn practical, simple and effective tools and models that will directly improve the service levels. By undergoing this training, participants can easily know where to place business.
BPT offers more benefits. Here is what's included with this course:
Delegates will learn how to
The candidates will learn about:
The candidates who deal with the external or internal customers either by email or face-to- face.
Best Practice Training's Customer Service Delivery provides delegates with the knowledge and skills required to respond the ever-changing demand of the customers. It focuses on providing quality services to the customers, thereby, handling the customer's complaints in a professional manner. The course includes establishing effective service excellence behaviours, handling conflicts, active listening, dealing with challenging customers, recognising transactional analysis and much more. Our experienced trainer will help the candidates in understanding each and every concept associated with the subject by giving real-world examples.