The duration of this course is one day. This course allows the delegates to understand the basic concept of customer experience (CX). A candidate can also learn how the customer experience is different from customer service. This course enables the managers to understand the practically designing and delivery of the strategy. A participant will get familiar with the tools and techniques of customer experience. A delegate can create the business case and execute the customer experience strategy.
BPT offers more benefits. Here is what's included with this course:
Delegates will learn how to
The candidates will learn about:
A director, manager or any other person can attend this course who wants to improve their skills to manage the customer experience.