The duration of this course is one day. This course allows the delegates to understand the basic concept of Customer Experience (CX). A candidate can also learn how the customer experience is different from customer service. This course enables the managers to understand the practically designing and delivery of the strategy. A participant will get familiar with the tools and techniques of customer experience. A delegate can create the business case and execute the customer experience strategy.
BPT offers more benefits. Here is what's included with this course:
Delegates will learn how to
The candidates will learn about:
A director, manager or any other person can attend this course who wants to improve their skills to manage the customer experience.
Best Practice Training's Customer Experience for Managers Training course focuses on measuring and improving customer loyalty, reliability and dependency. During the course, the delegates will learn how to design customer experience programme to deliver the strategy. They will also learn how to develop customer experience strategy and customer experience culture. The course includes assessing the customer experiences, customer experiences investment, strategy development and KPIs, customer experience tools and techniques and more.
Southampton is the largest city located in England. The city is situated 69 miles south-west of London and 15 miles west north-west of Portsmouth. Southampton is the main port and neighbouring city... Learn More