This ITIL® Service Offerings & Agreements course is a part of the four courses which fits into the capability stream for ITIL® certification. This examination may be taken by delegates who have already attended this course.
The course is designed for the ITIL® Foundation certificate holders in IT service management who are looking forward to attain the required skills which are needed to begin the practical implementation of the concepts covered by this course, in support of the Service Management lifecycle.
All delegates will be appearing for the examination at the end of the ITIL course. If the examination is taken at any other time, delegates have to bring ID proof along with them at that time.
BPT offers more benefits. Here is what's included with this course:
The delegate must have the following:
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