Course Introduction

ITIL® Service Lifecycle-Service Design course is one of the five lifecycle courses that fits into the intermediate stream for ITIL® certification. This ITIL V3 course is intended to enable the holders of the ITIL® Foundation certificate in IT service Management to acquire the skills which are required to know the insights of the Service Design element of the Service Management lifecycle methodologies and roles explained.

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    Learn how to design IT services that meet the needs of the organisation

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    Develop, manage and integrate service design into IT Service management processes

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    Our ITIL courses are fully accredited by PeopleCert

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    We provide pre- and post-course support to enhance your learning experience with us

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    We offer our clients special offers and services along with fulfilling the requirements during the ITIL course

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    Learn with us and become an ITIL Capability Expert

What’s included

BPT offers more benefits. Here is what's included with this course:

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Exam(s) included

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Key Learning Points

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Certificate

Prerequisites

Candidates must have one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites

The delegate must have the following:

  • A copy of examination certificate of the candidate
  • Confirmed entry in the AXELOS candidate register. Candidate has to provide the full SCR number.
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

 

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.
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Delegates will learn how to

At the end of the training, the delegates will be able to:

  • Align IT services with overall requirements of business and user
  • Identify the risks and challenges associated with the service design phase of the service lifecycle
  • Learn how to create and launch products and services to fulfil the requirements of organisations and users
  • Understand how service design phase interacts with other phases of the service lifecycle
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Target Audience

  • Delegates who have attained the ITIL® Foundation certificate and wished to advance to higher level of ITIL® certifications.
  • Individuals who require an understanding of Service design in detail and want to enhance the quality of IT service within an organisation.
  • Individuals who are involved in Service Catalogue Management, Capacity Management, Service Level Management, Information Security Management and wish to enhance their role-based capabilities.
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Course Information

ITIL® is a source of good practice in service management. ITIL® is used by many organisations for establishing and improving capabilities in service management. Service Management is defined as a set of specialised organisational capabilities to provide value to customers in the form of services. The capabilities take the form of processes and functions to manage services over a lifecycle, with specifications in strategy, design, transition, operation and continual improvement. These capabilities represent a service organisation’s capacity and confidence for action. Without capabilities, a service organisation is merely a bundle of resources that has low customer value.

Examination:

  • 8 Multiple choice questions.
  • 90 minutes duration
  • 70% is the passing percentage.

 

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