Course Introduction

The ITIL® Strategy certification is intended to provide you with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle. This course is one of the five lifecycle courses that fits into the intermediate stream for ITIL® certification. After the ITIL training is complete, you will be able to test and validate your knowledge in the associated exam and certification.

  • topics-icons

    Learn overall concepts associated with the service strategy phase of the service lifecycle

  • topics-icons

    Understand the service strategy techniques and services automation to support the service lifecycle

  • topics-icons

    Our ITIL courses are fully accredited by PeopleCert

  • topics-icons

    We provide pre- and post-course support to enhance your learning experience with us

  • topics-icons

    We offer our clients special offers and services along with fulfilling the requirements during the ITIL course

  • topics-icons

    Learn with us and become an ITIL Capability Expert

What’s included

BPT offers more benefits. Here is what's included with this course:


Exam(s) included


Key Learning Points




Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites:

Below are the acceptabe forms of above mentioned pre-requisites:

  • A copy of examination certificate of the candidate
  • You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number. 
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training about this before the exam event.


Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.
Show More

Delegates will learn how to

  • Get to know about the principles, purposes and processes involved in service strategy phase of the service lifecycle
  • Learn how to effectively organise the IT activities and operations in the organisation
  • Identify the technological considerations in the service strategy
  • Get to know about the risks and challenges involved in the service strategy
Show More

Target Audience

  • Delegates who have achieved the ITIL® Foundation certificate and looking forward to advance to higher level of ITIL® certifications.
  • Individuals wanting to understand the Service Strategy processes to improve the quality of IT service within an organisation.
Show More

Course Information

ITIL® is a source of good practice in service management. ITIL® is used by many organisations for establishing and improving proficiencies in service management. Service Management is defined as a set of specialised organisational capabilities to provide value to customers in the form of services.

The proficiencies gradually will start taking the form of processes and functions to manage services over a lifecycle. This also includes specifications in strategy, designing, transitioning, operations and constant development. These capabilities represent a service organisation’s capacity and confidence for action. Without capabilities, a service organisation is merely a bundle of resources that has low customer value.


  • Multiple choice scenario based 8 questions
  • 90 minutes duration
  • 70% is the passing percentage



Fill up the form below and we will get back to you!



Southampton is the largest city located in England. The city is situated 69 miles south-west of London and 15 miles west north-west of Portsmouth. Southampton is the main port and neighbouring city... Learn More

Popular Locations

Reaching You Across The World

Cookie Policy - To give you the best possible experience, this site uses cookies. Continuing to use this site means that you agree to our use of cookies.  Okay, I accept

enquireEnquiry call02380