Course Introduction

This ITIL certification is intended for the people who are involved with the management and control of Service Transition and doesn’t cover the complex process details.

This ITIL® Lifecycle-Service Transition course is one of the five lifecycle course which fits into the midway stream for ITIL® certification. Although it is a free-standing qualification, but it also acts as a module which contributes towards the ITIL® Experts in IT Service Management Certificate.

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    Our ITIL courses are fully accredited by PeopleCert

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    Learn how to measure ITIL service transition

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    We provide pre- and post-course support to enhance your learning experience with us

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    Get to know about overall concepts, processes and methods associated with the service transition phase of service lifecycle

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    We offer our clients special offers and services along with fulfilling the requirements during the ITIL course

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    Learn with us and become an ITIL Capability Expert

What’s included

BPT offers more benefits. Here is what's included with this course:


Exam(s) included


Key Learning Points




Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Essential Prerequisites

The delegate must have the following:

  • A copy of examination certificate of the candidate
  • You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number.
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.
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Delegates will learn how to

Upon successful completion of the course, the delegates will learn how to:

  • Define the principles, purpose and processes in service transition phase of service lifecycle
  • Get to know about the risks and challenges associated with service transition
  • Learn how to plan, manage and monitor service transitions
  • Get to know about the role of service transition phase of ITIL® service lifecycle
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Target Audience

  • Delegates who have attained the ITIL® Foundation certificate and looking forward to advance their knowledge and certification to higher level of ITIL® certifications.
  • Individuals who require an understanding of Service Transition in detail and want to enhance the quality of IT service within an organisation.
  • Individuals who are involved in current management, integration or coordination of provisional activities in Service Lifecycle.
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Course Information

Service Transition phase focuses on practices needed for implementing changes that are decided during service strategy and service design phases of the service lifecycle. During the training program, the delegates will learn about the practice components, process elements, management techniques and much more. We at Best Practice Training offer ITIL® courses in various modes including online, onsite and classroom.


  • 8 Multiple choice questions
  • 90 minutes duration.
  • Passing percentage is 70%.



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