Course Introduction

The professional IT Service Capability - Planning, Protection and Optimization course is intended to enable the holders of the ITIL® Foundation certificate in IT service Management for acquiring the skills needed to start the practical application of the concepts that are covered in this ITIL course.

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    Delivered by highly qualified and experienced instructor with official course materials, exam and certificate

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    We offer our clients special offers and services along with fulfilling the requirements during the ITIL course

What’s included

BPT offers more benefits. Here is what's included with this course:


Exam(s) included


Key Learning Points




Candidates must possess of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites:

Acceptable forms of the above mentioned pre-requites are:

  • A copy of examination certificate of the candidate
  • Candidate must confirm entry in the AXELOS candidate register. Candidate has to provide the full SCR number.
  • Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.
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Delegates will learn how to

The delegates during the course learn about:

  • How the process of the Planning, Protection and Optimisation provisions the service lifecycle
  • Activities and methods of Planning, Protection and Optimisation
  • Learn to implement the PPO process applications and activities for arriving at effective quality
  • Identify the requirements for technology and implementation in support of PPO
  • Understand how IT Security is important and supports PPO
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Target Audience

  • Individuals who wish to have a practical understanding of the release, control and validation process that can be utilised to enhance the quality of IT service in an organisation.
  • Those who have achieved the ITIL® Foundation and wanted to advance to higher level ITIL® Certifications.
  • Individuals who are involved in Operational Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management and wish to enhance their role-based capabilities further.
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Course Information

ITIL® Service Capability- Planning, Protection and Optimization course provides guidance on managing changes along with risks and quality while ensuring IT operations can manage those changes within the context of the ICT infrastructure.


  • 8 scenario based multiple choice questions.
  • 90 minutes duration
  • 70% is the passing percentage

ITIL® Service Capability - Planning, Protection and Optimisation Online Training

Optional add-ons

6 Months Access - £109

Extend your access to match your schedule.

1 Year Access - £164

Give yourself as much time as you need to complete the course

Official ITIL® Exam - £439

Take the Official PeopleCert ITIL® Exam

ITIL® Service Capability - Planning, Protection and Optimisation
40 Hours (on average)
90 Days Access
Certificate upon completion
Course price £1095
add-ons price £ 0
Sub-total £ 1095

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.



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