ITIL® Service Capability - Operational Support and Analysis courses are designed for the ITIL® Foundation certificate holders in IT service Management. This will provide the knowledge and essential skills which are required to start the practical application of the concepts that are covered in this ITIL qualification.
BPT offers more benefits. Here is what's included with this course:
Candidates must possess one of the following documents:
Acceptable forms of the above mentioned pre-requisites are:
Delegates will learn how to
ITIL® Service Capability- Operational Support and Analysis course provides the required guidance on managing change along with risk and qualit. This also includes ensuring IT operations managing those changes within the context of the ICT model. It also contributes to the Service Management Lifecycle which carries the processes that have a contribution towards the optimisation of services.
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