Course Introduction

ITIL® Service Capability -  Operational Support and Analysis courses are designed for the ITIL® Foundation certificate holders in IT service Management. This will provide the knowledge and essential skills which are required to start the practical application of the concepts that are covered in this ITIL qualification.

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    Our ITIL courses are fully accredited by PeopleCert

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    Delivered by highly qualified and experienced instructor with official course materials, exam and certificate

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    We provide pre- and post-course support to enhance your learning experience with us

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    We offer our clients special offers and services along with fulfilling the requirements during the ITIL course

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    Learn with us and become an ITIL Capability Expert

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    Being a market leader, we have an extremely high pass rate

What’s included

BPT offers more benefits. Here is what's included with this course:


Exam(s) included


Key Learning Points




Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites:

Acceptable forms of the above mentioned pre-requisites are:

  • A copy of examination certificate of the candidate.
  • Or candidate must confirm the entry in the AXELOS candidate register. Candidate has to provide the full SCR number.
  • Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.
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Delegates will learn how to

  • Understand how important is service management as a practice concept and operational support
  • Understand the importance of ITIL® operational support and analysis for providing effective results
  • Discuss the numerous activities, functions and methods of ITIL® operational support and analysis
  • Recognise the steps to measure ITIL® operational support and analysis
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Target Audience

  • Individuals who wish to gain a practical understanding of the operational support and analysis.
  • Individuals who want to enhance the quality of IT service within an organisation.
  • Those who have attained the ITIL® Foundation and they are now looking forward to advance to the higher level of ITIL® certifications.
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Course Information

ITIL® Service Capability- Operational Support and Analysis course provides the required guidance on managing change along with risk and qualit. This also includes ensuring IT operations managing those changes within the context of the ICT model. It also contributes to the Service Management Lifecycle which carries the processes that have a contribution towards the optimisation of services.


  • 8 multiple choice scenario based questions
  • 90 minutes duration
  • 70% is the passing percentage


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