Course Introduction

The ITIL® Service Lifecycle-Continual Service Improvement course is one of the five lifecycle courses that fit into the intermediate stream for the ITIL certification. This course is designed for the ITIL® Foundation certificate holders in IT Service Management to gain appropriate knowledge and skills which are required to implement the concepts covered during the course practically.

ITIL® Continual Service Improvement module will validate your knowledge and skills in service management as documented in ITIL® CSI publication. This training is one of the intermediate training that leads to ITIL®Expert Certificate in IT Service Management.

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    Get immersed in the overall concepts, processes, and methods associated with continual service improvement phase of the service lifecycle

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    Manage and control the activities and techniques within the CSI stage

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    Learn how to measure CSI performance

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    Get course completion certification at the end of the course

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    Our ITIL courses are accredited by PeopleCert

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    We offer our clients special offers and services along with fulfilling the requirements during the ITIL course

What’s included

BPT offers more benefits. Here is what's included with this course:

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Exam(s) included

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Key Learning Points

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Certificate

Prerequisites

Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge

Vital Prerequisites:

The acceptable forms of the above mentioned pre-requisites are:

  • A copy of examination certificate of the candidate
  • Or candidate must confirm the entry in AXELOS candidate register. Candidate has to provide the full SCR number.
  • Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.
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Delegates will learn how to

At the end of ITIL intermediate continual service improvement, delegates will learn how to:

  • Describe the principles and processes used in continual service improvement
  • Plan, implement and manage the methods or techniques for continual service improvement
  • Identify the risks and challenges involved in continual service improvement
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Target Audience

  • Individuals who wish to have a practical understanding of ITIL® Continual Service Improvement phase of the ITIL® core lifecycle
  • Individuals who want to enhance the quality of IT service provision within an organisation.
  • Those who are seeking the ITIL® Expert in IT Service Management and this qualification is one of the prerequisites
  • IT professionals who want to enter in Continual Service Improvement environment and also want to have an in-depth understanding of the processes, functions and activities involved in it.
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Course Information

ITIL® Continual Service Improvement module will validate your knowledge and skills in service management as documented in ITIL® CSI publication. This training is one of the intermediate training that leads to ITIL®Expert Certificate in IT Service Management. During the training, the delegates will get to know about various methods and techniques used in continual service improvement phase of the service lifecycle. We at Best Practice Training ensures that the candidates get maximum out of the training session with our qualified and well-experienced instructors. 

Examinations:

  • 90 minutes duration
  • 8 multiple choice scenario-based questions
  • 70% is the passing percentage

 

 

ITIL® Lifecycle Certificate in Continual Service Improvement Online Training

Optional add-ons

6 Months Access - £109

Extend your access to match your schedule.

1 Year Access - £164

Give yourself as much time as you need to complete the course

Official ITIL® Exam - £439

Take the Official PeopleCert ITIL® Exam

ITIL® Lifecycle Certificate in Continual Service Improvement
40 Hours (on average)
90 Days Access
Certificate upon completion
Course price £435
add-ons price £ 0
Sub-total £ 435

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.

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