Course Introduction

The ITIL® Strategy certification is intended to provide you with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle. This course is one of the five lifecycle courses that fits into the intermediate stream for ITIL® certification. After the ITIL training is complete, you will be able to test and validate your knowledge in the associated exam and certification.

  • topics-icons

    Learn overall concepts associated with the service strategy phase of the service lifecycle

  • topics-icons

    Understand the service strategy techniques and services automation to support the service lifecycle

  • topics-icons

    Our ITIL courses are fully accredited by BCS- the well known global awarding body for IT

  • topics-icons

    We provide pre- and post-course support to enhance your learning experience with us

  • topics-icons

    We offer our clients special offers and services along with fulfilling the requirements during the ITIL course

  • topics-icons

    Learn with us and become an ITIL Capability Expert

What’s included

BPT offers more benefits. Here is what's included with this course:


Exam(s) included


Key Learning Points




Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites:

Below are the acceptabe forms of above mentioned pre-requisites:

  • A copy of examination certificate of the candidate
  • You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number. 
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with BCS, just inform Best Practice Training about this before the exam event.


Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the BCS.

BCS Reasonable Adjustments Policy:

BCS allows extra time for candidates with a physical disability or whose language differ from the examination paper. More Details are provided in the BCS Reasonable Adjustments Policy available on BCS website.

Show More

Target Audience

  • Delegates who have achieved the ITIL® Foundation certificate and looking forward to advance to higher level of ITIL® certifications.
  • Individuals wanting to understand the Service Strategy processes to improve the quality of IT service within an organisation.
Show More

Course Information

ITIL® is a source of good practice in service management. ITIL® is used by many organisations for establishing and improving proficiencies in service management. Service Management is defined as a set of specialised organisational capabilities to provide value to customers in the form of services.

The proficiencies gradually will start taking the form of processes and functions to manage services over a lifecycle. This also includes specifications in strategy, designing, transitioning, operations and constant development. These capabilities represent a service organisation’s capacity and confidence for action. Without capabilities, a service organisation is merely a bundle of resources that has low customer value.


  • Multiple choice scenario based 8 questions
  • 90 minutes duration
  • 70% is the passing percentage




Our state of the art venue based in Southampton has the latest learning tools to help you enhance your skills as a professional proje... Learn More

Popular Locations

Reaching You Across The World

enquireEnquiry call02380