Course Introduction

This ITIL certification is intended for the people who are involved with the management and control of Service Transition and doesn’t cover the complex process details.

This ITIL® Lifecycle-Service Transition course is one of the five lifecycle course which fits into the midway stream for ITIL® certification. Although it is a free-standing qualification, but it also acts as a module which contributes towards the ITIL® Experts in IT Service Management Certificate.

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    Our ITIL courses are fully accredited by BCS- the well known global awarding body for IT

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    Learn how to measure ITIL service transition

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    We provide pre- and post-course support to enhance your learning experience with us

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    Get to know about overall concepts, processes and methods associated with the service transition phase of service lifecycle

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    We offer our clients special offers and services along with fulfilling the requirements during the ITIL course

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    Learn with us and become an ITIL Capability Expert

What’s included

BPT offers more benefits. Here is what's included with this course:


Exam(s) included


Key Learning Points




Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Essential Prerequisites

The delegate must have the following:

  • A copy of examination certificate of the candidate
  • You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number.
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with BCS, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the BCS.

BCS Reasonable Adjustments Policy:

BCS allows extra time for candidates with a physical disability or whose language differ from the examination paper. More Details are provided in the BCS Reasonable Adjustments Policy available on BCS website.

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Target Audience

  • Delegates who have attained the ITIL® Foundation certificate and looking forward to advance their knowledge and certification to higher level of ITIL® certifications.
  • Individuals who require an understanding of Service Transition in detail and want to enhance the quality of IT service within an organisation.
  • Individuals who are involved in current management, integration or coordination of provisional activities in Service Lifecycle.
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Course Information


  • 8 Multiple choice questions
  • 90 minutes duration.
  • Passing percentage is 70%.




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