Course Introduction

ITIL® Service Lifecycle-Service Operation course is one of the five lifecycle courses that fit into the intermediate stream for ITIL® certification. This training programme ensures that the IT services are delivered effectively and efficiently. This stage of service lifecycle includes meeting user requirements, resolving problems, fixing service failures and much more. It is the module contributing to the ITIL® Experts in IT Service Management. During the training, our trainer will focus on processes, operational activities and principles that help the organisations and individuals to manage their products and services effectively. 


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    Delivered by highly qualified and experienced instructor with official course materials, exam and certificate

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    Learn with us and become an ITIL Capability Expert

What’s included

BPT offers more benefits. Here is what's included with this course:


Exam(s) included


Key Learning Points




The candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Essential Prerequisites

  • A copy of examination certificate of the candidate
  • You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number.
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

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Target Audience

  • Delegates who have attained the ITIL® Foundation certificate and wish to advance to higher level of ITIL® certifications.
  • Individuals who want to enhance the quality of IT service within an organisation.
  • Individual who require an understanding of Service Operation in detail.
  • Those who are involved in the ongoing management or coordination of operational activities within the Service Lifecycle.
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Course Information

ITIL® Service Lifecycle- Service Operations certification is aimed at people who are involved with the management and control of Service Operation. However, it doesn’t cover the details of the process in depth. 


  • 8 multiple choice questions
  • 90 minutes duration.
  • 70% is the passing percentage



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